Terms & Condition

1. Booking & Acceptance

• Rides or deliveries are accepted based on availability and rider discretion.

• We reserve the right to refuse service for any hazardous, illegal, or improperly packaged items 

2. Packaging & Parcel Restrictions

• Customers must ensure parcels are securely packed to withstand handling .

• Prohibited items include: flammables, perishables (unless pre-arranged), narcotics, weapons, and other goods deemed illegal .

3. Delivery & Ride Timelines

• Estimated delivery/rides are not guaranteed and may be delayed due to traffic, weather, or technical issues .

  For time-sensitive deliveries, express or same-day options may be arranged at additional cost .

4. Liability & Insurance

• Our liability for lost, damaged, or delayed parcels is limited to actual declared value, unless separately insured .

• Customers assume responsibility for adequate insurance for high-value consignments.

5. Rider & Safety Standards

• All riders must hold a valid driving license and adhere to local traffic laws .

• Riders are trained in professional conduct, and personal hygiene and must treat customers and parcels with care 

• Both riders and users must follow our in-app safety and privacy protocols at all times.

6. User Responsibilities

• Provide accurate addresses, contact info, and proper labeling for pickups and deliveries .

• Be present (or arrange an authorized recipient) for pickups/deliveries or incur redelivery charges.

• Report losses, damages, or claims within 7 days after delivery .

7. Charges & Payment

• Fares and delivery charges are based on distance, time, weight, and service type.

• Additional fees apply for express/same-day delivery, failed delivery attempts, or premium services .

• All payments are due via the app at booking or upon delivery.

8. Cancellations & Modifications

• Cancellations must be made before dispatch; otherwise, cancellation fees may apply.

• Any changes (route/time/recipient) post-booking may incur additional charges.

9. Force Majeure

• We are not liable for service disruptions due to natural disasters, strikes, traffic blockages, government restrictions, etc. 

10. Confidentiality & Data Protection

• All user and parcel information is treated as confidential. We do not disclose personal or shipment details unless legally required just go ride.

11. Governing Law

• This Agreement is governed by the laws of Bangladesh, and all disputes will be subject to Tangail courts. 

12. Modifications

• We may update these T&Cs at any time. Changes take effect upon posting via the app or website.

13. Contact Us

• For any questions, complaints, or claims, contact our customer support within 7 days of the issue.

Feel free to customize details like charge specifics, insurance options, dispute process, or branding elements. If you'd like, I can also help craft a rider agreement, privacy policy, or app FAQ.